Most services operate from the lower South Terminal forecourt.
The Airport Transfer Service buses drop off and pick up from local hotels and the airport terminals.
National express hoppa drivers#
On a brighter note, no issues on the way home, the coach drivers were very polite, curious, helpful and professional, thank you guys for that.Local buses serve the towns and villages close to the airport, as well as regional and national coach services to London and other destinations, including: Heathrow, central London, Bristol, Brighton, Birmingham, Oxford, Cambridge and Norwich. I really do hope you do the decent thing with this complaint that hopefully others do not have to experience this. If National Express happens to see this, my new case number, via Facebook messenger is 68163828 and my coach number was NXZ-08-BD243. So much so that on the 18th July I sent a message via Facebook to National Express also asking the same queston.Ī little bit more helpful, they have explained they are experiencing quite a high amounts of complaints, so they will look into this. I have written this same email address asking the same question at least on 2 occasions, I also wrote all of this on the questionnaire I received from you guys and been completely ignored. I sent an email back to them explaining all of this, only to receive another email, basically saying this was down to us, our fault and to contact our travel insurance.Ĭlearly not happy with this reply at all, I kindly wrote back (Wednesday the 12th July 2023), asking to who I next take my complaint to. When I asked our friend for any reciepts he explained he paid with the cash we gave him and didn't think to keep the receipts, why would he? I explained that we never carry bank cards on holiday with us, but cash (going on a cruiseship, they already had my bank details, so no need to take my card).
National express hoppa driver#
I received a quick response with a case number plus them saying how sorry they were to hear this etc and could I give them copies of receipts of the money we paid our driver for petrol. Next day I emailed National express explaining our situation. Thankfully we quickly managed to arrange a lift by the driver whom drove us to the bus station. Next around 11pm it was our turn in the queue, only to be told we were in the wrong queue and that our coach was already away at 10.45pm.Īs you can well imagine I was really upset. We couldn't see anything on board 55 however what looked like a National Express driver did come out asking for passengers for what we thought he called was Manchester, but he spoke so quiet, we never paid much attention. The attendant kindly directed us to stances 55 and 56, explaining we have to check the information boards, which we did. Seeing as we have never traveled by coach before, I asked an attendant were we should go, I showed the attendant my booking on my phone, explaining it was National Express. We arrived around 10.15pm thinking we had plenty of time. I had booked a return trip from Buchanan Street bus station in Glasgow for 7 passengers and 7 suitcases for Friday the 30th June 2023 at 1045pm, returning on Saturday the 15th July 2023, heading to Southampton the next day. Firstly I wish to mention, I feel awful to have to write a very negative review, however due to the lack of communication with this company, I feel I have no other choice.
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