Other factors, like traffic or weather, could delay our arrival. We always want to give every home the attention it needs and to finish a job to our client’s complete satisfaction. Sometimes it is hard to predict how long a prior job is going to take. Typically, unless you have the first cleaning of the day, you will have a 1 hour arrival window. Why is there no set time for arrival to a house cleaning appointment? Also there is an additional fee for house cleaning requests for Saturdays. However, because we are typically closed Saturday, we do not set up ongoing service on the weekend. We can come out on Saturdays for first cleanings. The key is coded and kept in a locked location with 24/7 monitoring surveillance. How do you access my home for ongoing service?įor ease of access, you may provide us with a key. We can arrange access to your home for ongoing service. With the exception of the first cleaning, it is not necessary for you to be home. We ask for you to meet the house cleaning team on the first cleaning only. In addition, every team member is fully trained to do the best job possible. We will always inform you of the change beforehand.If security is a concern, please do know that every cleaner by Sparkly Maid undergoes a background check and drug and alcohol testing. However, sometimes due to illness, vacations, or other reasons beyond our control, we may have to substitute another team to clean your home. Will I always have the same team with Sparkly Maid Mount Prospect ?įor regular service we generally send the same cleaner to each appointment. We make every effort to send the same cleaner each visit so you get to know each other. The hourly rate includes labor, cleaning supplies, and all equipment. In order to secure a flat fee, our estimator will meet with you to customize the cleaning of your home. For recurring service, we can set a flat fee or you can choose to pay by hour. The first cleaning is always charged by the hour. We can do both, depending on the type of cleaning. Make a written list of cleaning priorities and any pertinent details.ĭoes Sparkly Maid Mount Prospect charge by the hour or by the job? Meet any prospective cleaners in your home, and do a walk-through. Check online reviews and contact references. Ask if your home will be consistently cleaned by the same individual or crew.įind out whether the service provides supplies or if that is your responsibility. Ask questions, including if the company hires employees or uses independent workers, and if they are subjected to background checks.
Find out whether the cleaning service is appropriately licensed, insured and bonded. What to know before you hire cleaning servicesĭo your research before hiring an individual house cleaner, or granting a house cleaning service regular access to your home. At year's end, a cash bonus or other gift can be a nice way to show appreciation, but doing so is always your decision. Owners of highly rated cleaning services say tipping is not expected or required. If you're present during the cleaning, allow workers to focus on their job as much as possible.Ī well-intentioned offer of food, drink or conversation could actually hinder a busy house cleaner. Respect your house cleaner's time constraintsīe aware that house cleaners typically have limited time to complete their work. Poor communication is sometimes the source of unsatisfying experiences. Speak up if you have concerns about the quality of work.
Let your house cleaner know if there are particular products and supplies you want used. In the beginning or if you want to make changes, do a walk-through of your house and provide a written list of priority items to be cleaned. Communicate clearly with your cleanersĬommunication plays a vital role in successful house cleaning experiences. You may want to secure jewelry, valuables and highly fragile items, particularly if you're using a new service or if your cleaning company frequently rotates personnel. If you want a hard-to-reach area cleaned, consider moving items out of the way ahead of time to make it accessible. Also, keep in mind that cleaners don't usually move furniture. If you want your house cleaner to focus on cleaning, it's smart to clear away clutter that would get in the way. Here are tips for house cleaning services to ensure that you're keeping your side of the street clean in this two-way relationship: 1. Hiring Mount Prospect cleaning services can make your life much easier, and your home cleaner.
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